Field Service Engineer

Company

Description

Major Goals and Responsibilities:

Professionally represent Prosource as a responsive, reliable customer-oriented company through technically proficient, cost-effective and timely service. Demonstrate an ambitious learning desire, strong employee traits such as attendance and punctuality, as well as good interactive skills.
Works with the key operator and appropriate customer representative to verify the problem. Diagnoses and repairs the machine, replacing defective parts as necessary. Tests the machine and has the key operator verify the satisfactory operation. Performs preventative maintenance and other machine refurbishments, etc., as required.


Essential Activities:

• Monitor service calls utilizing auto dispatch system (voicemail and email) and update Prosource Sales or Customer Service Center about the status of the account
• Alert other technicians/and manager of any call that is in excess of what can be completed within existing customer commitments and expectations.
• Call every customer within 30 minutes after acceptance of a service call. Attempt to resolve remotely or provide the customer with an estimated time of arrival that will fulfill their needs. Plan the order of service calls so that a minimum of five service calls per day is completed while still maintaining all customer commitments. Notify all customers regarding all delays or changes to scheduling.
• The technician is responsible for completing all preventative maintenance and emergency calls within their assigned territory. Inform manager of the parts status for incomplete calls and complete those calls on a priority variance. Manage your territory and close each service call through the auto dispatch system.
• The technician is responsible for completing 40 hours of both technical and non-technical training per year.

Behavioral Traits, Attitudes & Skills Required:

• Good questioning and good listening skills with a friendly and receptive attitude
• Above average behavioral energy level
• Project a clean and professional business appearance
• Punctual
• Good communication skills
• Friendly
• Empathetic
• Excellent customer service skills

Skills

Prerequisites (i.e., education, experience):

• High school diploma or equivalent.
• Technical school graduate or related experience.
• Clean & valid driver’s license.

Days / Hours

M-F, 8:00am to 5:00pm

Pay Range & Benefits

$20-$25 per hour to start with opportunities to earn bonuses based on performance. You will be trained on the equipment we service and learn new skills as you go. Lots of opportunities to learn and grow at Prosource.
Prosource offers medical, dental, vision insurance, 401K, paid time off, life insurance policy with opportunity to purchase more insurance, one Recharge Day per quarter and more.

How to Apply

Urgency of Position

As soon as possible

Apply Online